Privacy Policy
Providwell, Inc dba AssumptionHub Privacy Policy
Effective Date: 4/15/2026
This policy describes Providwell, Inc dba AssumptionHub (“AssumptionHub,” “we,” “us,” or “our”) and our collection, processing, transfer, and storage of information from visitors to our website at https://providwell.mymortgage-online.com/ (the “Website”). This Privacy Policy applies only to information collected through the Website and not to information collected or processed through other services operated by Providwell, Inc dba AssumptionHub.
1. OUR COMMITMENT TO YOUR PRIVACY
This Privacy Policy describes:
- How information about you is collected through our Website;
- How we use and with whom we share this information;
- How you can access and update this information; and
- The choices you can make about how we collect, use and share your information.
If you have any questions regarding this Privacy Policy or our information collection and use practices, please contact us using the information in the “Contact Us” section below.
2. INFORMATION COLLECTED THROUGH OUR WEBSITE
Providwell, Inc dba AssumptionHub collects information directly from you, from third parties, and through service providers when you use our Services, including when you begin or complete a loan assumption or mortgage-related application.
Personal, Financial, and Application Information
You may provide information including:
- Personal identification and contact details
- Employment and income information
- Asset and liability information
- Property and transaction details
- Information contained in mortgage application forms, including Uniform Residential Loan Applications (Form 1003 or similar)
- Any other information required to evaluate or process your request
Transaction and Application Data
We may create records related to your application activity, including submission timestamps, document uploads, and status updates. This information is used to support processing and submission of applications to the appropriate loan servicer or lender.
Device and Usage Information
We collect standard technical information such as IP address, browser type, device identifiers, pages accessed, and usage activity when you use our Services.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate our Services, improve performance, and understand usage patterns. You may control cookie settings through your browser.
3. HOW WE USE INFORMATION
We use the information collected through our Services for purposes including:
To Provide Loan Assumption and Application Services
We use your information to:
- Prepare, organize, and submit loan assumption applications
- Facilitate communication with loan servicers or lenders
- Support mortgage-related services you request from us
- Manage document collection and application processing
To Operate and Improve Our Services
We use information to:
- Maintain and improve our platforms and workflows
- Analyze service usage and performance
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Develop and enhance operational processes
To Communicate With You
We may contact you regarding your application, service updates, or administrative matters. We may also send service-related communications and, where permitted, promotional communications.
Aggregated Data
We may use aggregated or de-identified data for reporting, analytics, and business improvement purposes.
4. HOW WE SHARE INFORMATION
We may share your information in the following circumstances:
With Loan Servicers and Lenders
We share application information with the current loan servicer or lender responsible for reviewing and deciding on your loan assumption or mortgage-related request.
With Service Providers
We may share information with third-party vendors that support:
- Application processing and document management
- Technology infrastructure and hosting
- Customer support and communications
These providers are required to use information only to perform services on our behalf.
Legal and Compliance Disclosures
We may disclose information if required to comply with law, regulation, legal process, or governmental request, or to protect our rights, users, or systems.
Business Transfers
Information may be transferred in connection with a merger, acquisition, or business transaction.
5. IMPORTANT DISCLOSURES ABOUT LOAN ASSUMPTIONS AND APPROVALS
We provide services that assist in preparing and submitting loan assumption and mortgage-related applications.
We are a California-licensed real estate brokerage operating under the Department of Real Estate (DRE), with Mortgage Loan Originator (MLO) license endorsement.
We do not make credit decisions or approve loan assumptions or mortgage applications. All final decisions are made by the applicable loan servicer or lender.
6. SECURITY AND DATA RETENTION
We maintain administrative, technical, and physical safeguards designed to protect personal information collected through our Services against unauthorized access, loss, misuse, or alteration.
We retain personal and application information for as long as necessary to provide Services, fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and applicable legal or operational requirements.
7. CHILDREN’S PRIVACY
Our Services are not directed to individuals under 18, and we do not knowingly collect information from children under 18.
8. CHANGES TO OUR PRIVACY POLICY
This Privacy Policy may be revised from time to time. If we decide to make material changes to our Privacy Policy, we will make reasonable efforts to notify you of the changes by sending a notice to the primary email address provided to us and/or by placing a notice on our Website.
9. HOW TO ACCESS AND UPDATE YOUR INFORMATION
You can access and update the information that you have provided to us as follows:
- If you are a Providwell, Inc dba AssumptionHub customer, you can access and update certain personal information in connection with your account or application by logging into your account online.
- You may contact us at Team@assumptionhub.io and request to review, amend or delete certain personal information collected by us.
- Please note that we may not be able to delete all information we collect through our Website.
- You may opt-out of receiving marketing emails at any time by following the steps to “unsubscribe” described in the footer of our marketing emails. Your opt-out will become effective in 10 days or less.
10. CONTACT US
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an email to: Team@assumptionhub.io.
Providwell, Inc dba AssumptionHub
2905 Commercial St.
San Diego, CA 92113
(858) 703-8142